Communal areas of the hotel are battered, and in urgent need of refurbishment. Flights We would be very happy if you gave us another chance in the future, after all we strive to get better with every feedback given. As for your last point we do apologise. more. In sum, yes, it's a nice hotel - but yes, it should be for the price you pay. Claim your listing for free to respond to reviews, update your profile and much more. Hospitality at its best! Oh and top tip, book direct. We are looking forward to welcome you again. Thank you very much for your positiv feedback. The experience was joyous from the time of the initial booking through to checking out. We look forward to being able to stay again in the future. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 828 traveller reviews, 1,478 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. For me, Alpenhof has the feeling of an institution that is resting on its laurels and historical reputation somewhat - I hear the family owns quite an estate in Zermatt - but if I return here I feel I could find far better options for around the same price. Hotel Alpenhof: Hotel Alpenhof - Read 800 reviews, view 672 traveller photos, and find great deals for Hotel Alpenhof at Tripadvisor. Again I was so pleased and did not expect our room to have view to Matterhorn, it was splendid to watch the morning sun on Matterhorn while having a cup of coffee on the balcony. Yes, guests have access to an indoor pool and a sauna during their stay. We were thrust the menus, none of the food was explained, wine guidance wasn't freely given. However, my wife booked me in a surprise weekend here, and I have to say that we were bitterly disappointed. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 828 traveller reviews, 1,478 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Restaurant - we paid 68 each for the 5-course menu. We are sorry to hear about your problems (elevator aside since we cannot change the construction of the Hotel that easily), but we are especially concerned as to why you have not mentioned anything on site. Thank you very much for the great feedback. Please see our partners for more details. The coffee machine and the minibar fridge could have been replaced in an instant for example - in this case after a thorough check on all room we never found the two broken appliances in any of them, a quick mention to our staff even on check out would have helped us to fix everything for the next guests' arrival if not for your own stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The room was spotless clean, quite small but we didn't need more, as Zermatt is definitely a place for outdoors. The bed was so comfortable and warm and I loved the duvet from sheep wool. Especially the bar is great. For. Prices are calculated as of 28/09/2020 based on a check-in date of 11/10/2020. We should mention that our staff use a program for Spa treatment appointments that works on mobile phones and therefore every lady has her own access on her own phone. There are more places to choose from in the Zermatt area. Are there any historical sites close to Hotel Alpenhof? Clearly, just as annoying for the staff as the customers! So I spent 10 minutes after my exfoliation awaiting a massage, lying face down on a massage chair feeling like a pig on a parachute. See 823 traveller reviews, 1,473 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Look forward to the naturally lit, Alpenhof SPA area on the first floor. Hotel Alpenhof, Zermatt: 824 Hotel Reviews, 1,473 traveller photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. The ebikes are free of charge, later checkout (12.30) and currently the tourist board is giving you 100CHF if you book direct and visit. Jelena stood out with her constant smile and positivity. Our refined Cigar Lounge, one of a kind in Zermatt, offers fine digestives, smoky whiskys and a solid selection of cigars. The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. Problems were as follows: 1. Yes, pets are typically allowed, but it's always best to call ahead to confirm. We are sorry to hear about your problems (elevator aside since we cannot change the construction of the Hotel that easily), but we are especially concerned as to why you have not mentioned anything on site. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Matterstrasse 43, Zermatt 3920 Switzerland, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff. example, there was only one elevator serving our wing - a nuisance in itself - that was perpetually engaged. We had a nice stay for 2 nights at this hotel. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Matterhorn Diamonds Ski School, Hotels near Alpine Adventures Zermatt (Fly Zermatt). Service lacked professionalism and was what I would have expected in a gastro pub, not a relatively high class restaurant. Great hotel, really nice rooms. See 829 traveller reviews, 1,478 candid photos, and great deals for Hotel Alpenhof, ranked #18 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Very Disappointing 40th Birthday Weekend - For the Price! So I spent 10 minutes after my exfoliation awaiting a massage, lying face down on a massage chair feeling like a pig on a parachute. Which room amenities are available at Hotel Alpenhof? The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese. The rooms were fantastic for our family of 4, exactly as pictured and to a very high standard. What food & drink options are available at Hotel Alpenhof? Service is quite friendly, but lackadaisical. The buffet course was unnecessary and didn't fit the cuisine we were served. Problems were as follows: 1. Hotel Alpenhof, Zermatt: 828 Hotel Reviews, 1,478 traveller photos, and great deals for Hotel Alpenhof, ranked #18 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Which languages are spoken by the staff at Hotel Alpenhof? In addition the staff were very friendly, especially the barman Avdi who was great company, interesting and had lots of things to talk about regarding skiing etc. Sitting in front of a roaring fire listening to our pianist is the perfect way to end a day's hiking or skiing. Room itself was OK, bar some randomly arranged fruit. Does Hotel Alpenhof have any great views? Book Hotel Alpenhof, Zermatt on Tripadvisor: See 828 traveller reviews, 1,478 candid photos, and great deals for Hotel Alpenhof, ranked #18 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Are there any historical sites close to Hotel Alpenhof? The spa area is exceptional, and it’s great that there is a separate area where kids are allowed (the pool) so that you can relax in some of the non-kid areas (hot tub, sauna etc). Now £200 on Tripadvisor: Hotel Alpenhof, Zermatt. Nearby attractions include The Matterhorn (0.4 km), Zermatt Ski School European Snowsport (ES) (0.4 km), and Summit Ski & Snowboard School (0.3 km). See 830 traveller reviews, 1,484 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Drinks are very well made and the bartender Ali is the good soul of the house and very helpful with all your questions you have about Zermatt. Clearly, just as annoying for the staff as the customers! Quite nice central location in Zermatt, relatively decent food, reasonable spa facilities. The room was spotless clean, quite small but we didn't need more, as Zermatt is definitely a place for outdoors. Spa - as part of our weekend my wife paid for us both to have a massage. The 5 floor Hotel Alpenhof offers 62 comfortable rooms, most of which have their own balcony. Cindy, the owner, was ever present, chatting with every table, making sure that the food and service are maintained to the highest quality. The rooms are equipped with bath/WC, minibar, telephone, radio, Wi-Fi, cable TV, safe and a cozy seating area. Conveniently located restaurants include Petit Royal Café, L'Atelier Grandsire, and Restaurant Spycher. The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. Restaurant staff were warm and very service focused. Our balcony was a bit grotty - flower planters that had seen far better days. Bei Tripadvisor auf Platz 20 von 108 Hotels in Zermatt mit 4,5/5 von Reisenden bewertet. We were thrust the menus, none of the food was explained, wine guidance wasn't freely given. Many travellers enjoy visiting Beresina-Haus (0.9 km), Kapelle Blatten "Maria Rosenkranzkönigin" (2.1 km), and Bergführerdenkmal (0.6 km). We spent a wonderful long weekend at this superb hotel. Service lacked professionalism and was what I would have expected in a gastro pub, not a relatively high class restaurant. Nevertheless appointments should be sorted before the next massage, this point has been addressed and shall not happen again. I'd give the food itself 7 out of 10, but then you expect that at this price. What a fantastic hotel. I'm not given to complaining so I'm also slightly surprised by the quantity of 5-star reviews on here. Which popular attractions are close to Hotel Alpenhof? The bar area is really special, and a great place to relax before of after going out into Zermatt. Flights 3. Nevertheless appointments should be sorted before the next massage, this point has been addressed and shall not happen again. Now £190 on Tripadvisor: Hotel Alpenhof, Zermatt. There are more places to choose from in the Zermatt area. We booked half pension and we were very surprised by the delicious dinners we had, 5 course menu with very tasty food. 2. Breakfast was as well very good, with lots of options. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Room itself was OK, bar some randomly arranged fruit. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 816 traveler reviews, 1,470 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. It was a great experience and hope to be back next year! Is Hotel Alpenhof located near the city centre? Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Thank you very much for your positiv feedback. What are some restaurants close to Hotel Alpenhof? I'd give the food itself 7 out of 10, but then you expect that at this price. Now $314 (Was $̶4̶4̶6̶) on Tripadvisor: Hotel Alpenhof, Zermatt. This reduces cross contacts, which is very important to us during these trying times. stayed there during a business trip for a night with some colleagues. A special highlight is the exquisite cheese buffet. Prices are calculated as of 16/11/2020 based on a check-in date of 29/11/2020. We are very happy to read that you had a great stay. Top room amenities include a minibar, a flat screen TV, and blackout curtains. example, there was only one elevator serving our wing - a nuisance in itself - that was perpetually engaged. Lucky us, we were wondering why our soft drinks were lukewarm. Our minibar stopped working, along with the coffee machine, midway through the stay. We spent a wonderful long weekend at this superb hotel. Drinks are very well made and the bartender Ali is the good soul of the house and very helpful with all your questions you have about Zermatt. However, my wife booked me in a surprise weekend here, and I have to say that we were bitterly disappointed. The restaurant served exceptionally generous breakfast buffet. We pamper our hotel guests every day with a new and freshly prepared 5-course selection menu. This is the version of our website addressed to speakers of English in the United States. Hotel Alpenhof: Great hotel - See 828 traveller reviews, 646 candid photos, and great deals for Hotel Alpenhof at Tripadvisor. We are looking forward to welcome you again. Dear Ben, thank you kindly for your constructive feedback. This reduces cross contacts, which is very important to us during these trying times. The ebikes are free of charge, later checkout (12.30) and currently the tourist board is giving you 100CHF if you book direct and visit. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 829 traveller reviews, 1,484 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Zermatt Ski School European Snowsport (ES), Response from Familie Julen, Inhaber at Hotel Alpenhof. Own or manage this property? Hotel Alpenhof, Zermatt: 830 Hotel Reviews, 1,484 traveller photos, and great deals for Hotel Alpenhof, ranked #17 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Are there opportunities to exercise at Hotel Alpenhof? The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away. Thank you very much for the great feedback. Zermatt Ski School European Snowsport (ES), Response from Familie Julen, Inhaber at Hotel Alpenhof. Dear Ben, thank you kindly for your constructive feedback. The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away. Spa - as part of our weekend my wife paid for us both to have a massage. Very Disappointing 40th Birthday Weekend - For the Price! Restaurant - we paid 68 each for the 5-course menu. We booked half pension and we were very surprised by the delicious dinners we had, 5 course menu with very tasty food. Look forward to the naturally lit, Alpenhof SPA area on the first floor. The bar area is really special, and a great place to relax before of after going out into Zermatt. We are already looking forward to seeing you again! Hotel Alpenhof, Zermatt: See 798 traveller reviews, 1,504 photos, and cheap rates for Hotel Alpenhof, ranked #14 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Our refined Cigar Lounge, one of a kind in Zermatt, offers fine digestives, smoky whiskys and a solid selection of cigars. Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. Yes, guests have access to an indoor pool and a sauna during their stay. We will be returning, 100%. Yes, guests often enjoy the mountain view available here. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Hotel Alpenhof, Zermatt: 828 Hotel Reviews, 1,478 traveller photos, and great deals for Hotel Alpenhof, ranked #18 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. As for your last point we do apologise. Are there opportunities to exercise at Hotel Alpenhof? What food & drink options are available at Hotel Alpenhof? The five-course dinners were top notch, with an excellent salad buffet. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Tripadvisor Plus Subscription Terms & Conditions, Hotels with Complimentary Breakfast in Zermatt, Hotels near Matterhorn Diamonds Ski School, Hotels near Alpine Adventures Zermatt (Fly Zermatt), Hotels near Summit Ski & Snowboard School. Prices are calculated as of 28/12/2020 based on a check-in date of 10/01/2021. A special highlight is the exquisite cheese buffet. The coffee machine and the minibar fridge could have been replaced in an instant for example - in this case after a thorough check on all room we never found the two broken appliances in any of them, a quick mention to our staff even on check out would have helped us to fix everything for the next guests' arrival if not for your own stay. Hotel Alpenhof, Zermatt: 829 Hotel Reviews, 1,484 traveller photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. May as well start with the positives. Breakfast was as well very good, with lots of options. The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away. Top room amenities include a minibar, a flat screen TV, and blackout curtains. Again I was so pleased and did not expect our room to have view to Matterhorn, it was splendid to watch the morning sun on Matterhorn while having a cup of coffee on the balcony. Also, we could have proposed a different intermittent course if you disliked our salad buffet - we are very intend on our guests leaving our restaurant and hotel as happy as possible. 4. Every Wednesday during the high season the family run business offers you a free visit to their herd of black nose sheep. What are some of the property amenities at Hotel Alpenhof? Oh and top tip, book direct. The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. Nearby attractions include The Matterhorn (0.3 miles), Zermatt Ski School European Snowsport (ES) (0.2 miles), and Summit Ski & Snowboard School (0.2 miles). In sum, yes, it's a nice hotel - but yes, it should be for the price you pay. Also, we could have proposed a different intermittent course if you disliked our salad buffet - we are very intend on our guests leaving our restaurant and hotel as happy as possible. stayed there during a business trip for a night with some colleagues. more. The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away. Does Hotel Alpenhof have any great views? The experience was joyous from the time of the initial booking through to checking out. Is Hotel Alpenhof located near the city center? Matterstrasse 43, Zermatt 3920 Switzerland, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff. Lucky us, we were wondering why our soft drinks were lukewarm. The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese. Especially the bar is great. The rooms are equipped with bath/WC, minibar, telephone, radio, Wi-Fi, cable TV, safe and a cozy seating area. For me, Alpenhof has the feeling of an institution that is resting on its laurels and historical reputation somewhat - I hear the family owns quite an estate in Zermatt - but if I return here I feel I could find far better options for around the same price. We are very happy to read that you had a great stay. Taxes and fees that are shown are estimates only. 4. We had a nice stay for 2 nights at this hotel. The new, stylishly renovated hotel lobby offers plenty of space to relax and enjoy regional snacks and wine specialties. The buffet course was unnecessary and didn't fit the cuisine we were served. Our minibar stopped working, along with the coffee machine, midway through the stay. See more questions & answers about this hotel from the Tripadvisor community. Hotel Alpenhof: VIP Treatment! The wellness spa and swimming pool facilities were outstanding. Alpenhof is part of the Tradition Julen collaboration in Zermatt and includes other hotels in the area and the Julen family's delicious restaurant - … It was a great experience and hope to be back next year! Our balcony was a bit grotty - flower planters that had seen far better days. Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. Whilst she had her massage, the lady played with her phone, and while I had mine - I suffered a delay of 10 minutes while she cleaned the bath, because previous guests had left it late. What a fantastic hotel. Please see our partners for more details. This is the version of our website addressed to speakers of English in India. We will be returning, 100%. Whilst she had her massage, the lady played with her phone, and while I had mine - I suffered a delay of 10 minutes while she cleaned the bath, because previous guests had left it late. Yes, guests often enjoy the mountain view available here. Communal areas of the hotel are battered, and in urgent need of refurbishment. Quite nice central location in Zermatt, relatively decent food, reasonable spa facilities. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. 3. Yes, it is 0.2 miles away from the center of Zermatt. The five-course dinners were top notch, with an excellent salad buffet. - See 828 traveller reviews, 652 candid photos, and great deals for Hotel Alpenhof at Tripadvisor. The spa area is exceptional, and it’s great that there is a separate area where kids are allowed (the pool) so that you can relax in some of the non-kid areas (hot tub, sauna etc). May as well start with the positives. We are already looking forward to seeing you again! Conveniently located restaurants include Petit Royal Café, L'Atelier Grandsire, and Restaurant Spycher. And the problems I've outlined above conspired to spoil my birthday weekend somewhat. The 5 floor Hotel Alpenhof offers 62 comfortable rooms, most of which have their own balcony. Sitting in front of a roaring fire listening to our pianist is the perfect way to end a day's hiking or skiing. 2. In addition the staff were very friendly, especially the barman Avdi who was great company, interesting and had lots of things to talk about regarding skiing etc. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 830 traveller reviews, 1,484 photos, and cheap rates for Hotel Alpenhof, ranked #17 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. See more questions & answers about this hotel from the Tripadvisor community. Yes, it is 0.3 km away from the centre of Zermatt. We look forward to being able to stay again in the future. We would be very happy if you gave us another chance in the future, after all we strive to get better with every feedback given. Jelena stood out with her constant smile and positivity. I'm not given to complaining so I'm also slightly surprised by the quantity of 5-star reviews on here. Which room amenities are available at Hotel Alpenhof? Every Wednesday during the high season the family run business offers you a free visit to their herd of black nose sheep. And the problems I've outlined above conspired to spoil my birthday weekend somewhat. At one point the lift stopped at one floor and there was a member of staff there waiting - his initial reaction was annoyance that we were in there on our way to the spa. See 829 traveler reviews, 1,484 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in … Service is quite friendly, but lackadaisical. The new, stylishly renovated hotel lobby offers plenty of space to relax and enjoy regional snacks and wine specialties. The bed was so comfortable and warm and I loved the duvet from sheep wool. What are some restaurants close to Hotel Alpenhof? Cindy, the owner, was ever present, chatting with every table, making sure that the food and service are maintained to the highest quality. Restaurant staff were warm and very service focused. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 829 traveler reviews, 1,478 candid photos, and great deals for Hotel Alpenhof, ranked #18 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. What are some of the property amenities at Hotel Alpenhof? Own or manage this property? The rooms were fantastic for our family of 4, exactly as pictured and to a very high standard. Hotel Alpenhof, Zermatt: 829 Bewertungen, 1.484 authentische Reisefotos und günstige Angebote für Hotel Alpenhof. The wellness spa and swimming pool facilities were outstanding. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 822 traveller reviews, 1,473 photos, and cheap rates for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Hospitality at its best! Which popular attractions are close to Hotel Alpenhof? Many travelers enjoy visiting Beresina-Haus (0.6 miles), Kapelle Blatten "Maria Rosenkranzkönigin" (1.3 miles), and Bergführerdenkmal (0.4 miles). Great hotel, really nice rooms. At one point the lift stopped at one floor and there was a member of staff there waiting - his initial reaction was annoyance that we were in there on our way to the spa. For. We pamper our hotel guests every day with a new and freshly prepared 5-course selection menu. The restaurant served exceptionally generous breakfast buffet. Which languages are spoken by the staff at Hotel Alpenhof? We should mention that our staff use a program for Spa treatment appointments that works on mobile phones and therefore every lady has her own access on her own phone.